Jasper van Kuijk
Assistant Professor Designing for Responsible Digital Transitions at Karlstad University
Jasper van Kuijk is design researcher and educator focused on how to create (digital) services and information systems that not only meet organisational needs but also work for people — and positively impact society at large. His work centres on human-centred design, sustainability, and interorganisational collaboration. He works at the Service Research Center and Department of Information Systems at Karlstad University in Sweden, where he currently studies service models that extend the lifespan of trucks through circular and flexible business approaches. He also supervises research on the design of seamless multimodal travel services and on how government services can align individual usability with collective democratic goals.
Before moving to Sweden, Jasper was a faculty member at the Faculty of Industrial Design Engineering (IDE) at TU Delft in the Netherlands, where he founded the Expertise Centre for E-ticketing in Public Transport (X-CEPT) and pioneered the Delft Design Labs format — a collaborative studio model now widely used at IDE to address societal challenges through design. His students voted him most inspiring teacher of the master programme he taught in.
Committed to making design accessible beyond the design field, Jasper frequently speaks at public and private organisations. For ten years, he wrote a weekly column for the Dutch national newspaper ‘de Volkskrant’ dissecting everyday design, and recently authored ‘How Easy Can You Make It?’, a popular-scientific book and podcast on user-centred design.
Jasper van Kuijk
Assistant Professor Designing for Responsible Digital Transitions at Karlstad University
Jasper van Kuijk is design researcher and educator focused on how to create (digital) services and information systems that not only meet organisational needs but also work for people — and positively impact society at large. His work centres on human-centred design, sustainability, and interorganisational collaboration. He works at the Service Research Center and Department of Information Systems at Karlstad University in Sweden, where he currently studies service models that extend the lifespan of trucks through circular and flexible business approaches. He also supervises research on the design of seamless multimodal travel services and on how government services can align individual usability with collective democratic goals.
Before moving to Sweden, Jasper was a faculty member at the Faculty of Industrial Design Engineering (IDE) at TU Delft in the Netherlands, where he founded the Expertise Centre for E-ticketing in Public Transport (X-CEPT) and pioneered the Delft Design Labs format — a collaborative studio model now widely used at IDE to address societal challenges through design. His students voted him most inspiring teacher of the master programme he taught in.
Committed to making design accessible beyond the design field, Jasper frequently speaks at public and private organisations. For ten years, he wrote a weekly column for the Dutch national newspaper ‘de Volkskrant’ dissecting everyday design, and recently authored ‘How Easy Can You Make It?’, a popular-scientific book and podcast on user-centred design.
Sessions
What Service Design is (not) and can (not) do
Service design’s scope has exploded. Products are now treated as services, and services are framed as societal interventions. So what does that make service designers? Camouflaged social or systemic designers? Or just formgivers of commercial propositions?
In this interactive closing keynote, Jasper will look back on the conference topics and sessions and explore the boundaries of service design – and the questions shaping its future. He will do this in a unique, multifaceted way, mixing satire, comedy, and serious reflection.
Futures & foresight