Mariah Mills
Lead Service Designer at Harmonic Design
As a lead service designer, Mariah helps organizations set actionable strategies that connect human experience to organizational goals and capabilities. A believer in the transformative power of craft and creative community, she is passionate about guiding teams through complex design problems while maintaining a positive and inclusive atmosphere.
Mariah draws on design research and strategy expertise, navigating organizational dynamics, facilitation, and storytelling to drive alignment among diverse groups and deliver valuable outcomes to clients.
Outside work, she can be found studying classical double bass, eating delicious food with her friends, trying desperately to convince a corgi to walk around the block, collaging, or reading historical fiction.
Mariah Mills
Lead Service Designer at Harmonic Design
As a lead service designer, Mariah helps organizations set actionable strategies that connect human experience to organizational goals and capabilities. A believer in the transformative power of craft and creative community, she is passionate about guiding teams through complex design problems while maintaining a positive and inclusive atmosphere.
Mariah draws on design research and strategy expertise, navigating organizational dynamics, facilitation, and storytelling to drive alignment among diverse groups and deliver valuable outcomes to clients.
Outside work, she can be found studying classical double bass, eating delicious food with her friends, trying desperately to convince a corgi to walk around the block, collaging, or reading historical fiction.
Sessions
Integrating Journey Management for Real Impact
Journey management holds the promise of transformation, but its value doesn’t come from tools or maps alone. To create enduring/lasting change, organizations must weave journey practices into the systems, relationships, and decision-making that drive day-to-day work.
In this hands-on workshop, we'll build on our talk/we'll explore how integration really happens in organizations. We’ll identify the touchpoints where journey management can connect with existing practices, strengthen partnerships across functions, and drive continuous learning that leads to measurable outcomes.
For who
CX leaders, product managers, and service design leaders ready to move toward embedding practices that create lasting business value.
Key takeaways
A broadened view of how journey management integrates beyond mapping into strategy, operations, and governance.
Tools to spot integration points and tailor practices to your organization’s needs.
Practical methods to demonstrate impact, secure stakeholder support, and sustain momentum.
Design leadership
Journeys & ecosystems