Sarah Auslander
CX Design Principle at Payoneer
Sarah Auslander is a service design leader and systems thinker shaping how organizations deliver customer-centric experiences across sectors. At Payoneer, she drives the adoption of journey-based thinking, builds design capabilities, and champions systemic change. Sarah also lectures in the Master’s Program at Bezalel Academy of Arts and Design, where she teaches service design and mentors the next generation of civic innovators. With experience spanning fintech, government, and academia, her work bridges design education, public-sector transformation, and cross-functional practice to drive systemic impact.
Sarah Auslander
CX Design Principle at Payoneer
Sarah Auslander is a service design leader and systems thinker shaping how organizations deliver customer-centric experiences across sectors. At Payoneer, she drives the adoption of journey-based thinking, builds design capabilities, and champions systemic change. Sarah also lectures in the Master’s Program at Bezalel Academy of Arts and Design, where she teaches service design and mentors the next generation of civic innovators. With experience spanning fintech, government, and academia, her work bridges design education, public-sector transformation, and cross-functional practice to drive systemic impact.
Sessions
Speculating Outcomes - measuring what hasn’t happened yet
In many organizations, service and CX design is still confined to fixing past problems. But what if teams could design for futures that haven’t happened yet?
In this session, the speakers will introduce speculative design as a practical methodology for connecting human-centered design with measurable strategic impact. Using generative AI, they will demonstrate how to build data-informed future scenarios and guide teams through a structured process that defines long-term outcomes, short-term outputs, and the metrics to track them.
You’ll see real-world cases of how speculative design equips organizations to anticipate change, align design with business goals, and maintain a strong creative identity while driving measurable value.
Attendees will leave with actionable tools to embed speculative design into both strategic planning and day-to-day operations—turning uncertainty into clarity and vision into outcomes.