You will be speaking to enterprise executives, CX leaders, service designers, researchers, and journey operations teams who are actively scaling customer-centric change.
Call for Papers · Beyond the Map 2026
Speak at Beyond the Map
Kings Place, London · 9-11 November 2026
Beyond the Map is where journey management practitioners and leaders share how they turn insight into measurable business impact. We are looking for practical talks, honest case studies, and sessions that help teams make better decisions across products, services, and operations.
Submit your proposal
Position your work in front of people shaping strategy and delivery, test your thinking with peers, and share tangible methods others can use right away.
Clear stories, real outcomes, lessons learned, and practical takeaways. We welcome talks from teams at different stages of journey management maturity.
These examples show the type of conversations we curate, from strategic foresight to applied AI and enterprise journey management.
- Making every mile count: scaling unified journeys through research and insight
Daniel Hoffmann and Melanie Völkle · Lead Service Designer and Chapter Lead for User Research · Lufthansa Group
- Futures for service design: uncertainties and possibilities
Lucy Kimbell · Professor of Contemporary Design Practices · Central Saint Martins, University of the Arts London
- Managing the human engagement risks of AI
Ovetta Sampson · Founder · Right AI
- Journey management at enterprise scale
Sander Viegers · Head of Design · Rabobank
Theme examples:
Design leadershipFutures & foresightTechnology & AIExperience & empathyEvidence & insightJourneys & ecosystems
The 2025 edition brought together dozens of speakers from global organizations and academia for a focused, high-signal event.
See 2025 editionReady to share your work?
Send your proposal and help shape the 2026 program. If you have questions, contact speak@beyondthemap.com.
Go to submission form