Our Speakers

Grace de Athayde
Gracede Athayde
Director, UX/UI & Journey Ecosystem at Pfizer Inc
Berri Berto
BerriBerto
Product Strategy and Service Design Lead at NCR Voyix
Aljan de Boer
Aljande Boer
Head of Inspiration at Trendsactive
Eric Boye
EricBoye
Associate Director, Service Design at Kimberly-Clark
Genevieve Brechel
GenevieveBrechel
Senior Service & Experience Design at GB | Genevieve Brechel Consulting
JD Buckley
JDBuckley
VP of CX Strategy and Service Design at Synchrony Financial
Julia Challicom
JuliaChallicom
Customer Strategy Director at Deloitte Digital
Catherine Collins
CatherineCollins
Founder at Ideas with Moxie
Niels Corsten
NielsCorsten
Sr. Manager CX & Journey Management at Deloitte Digital
Alberto Ferreira
AlbertoFerreira
Experience Design and Insights Lead at Lloyds Banking Group
Marc Fonteijn
MarcFonteijn
Founder at Service Design Show and MC at Beyond the Map
Nick Forward
NickForward
Marketing Manager — Customer Experience Management at FedEx
Stu Hamilton
StuHamilton
Associate Director Service Design at Deloitte Digital
Memie Huang
MemieHuang
Head of Design at TheyDo
Aude Jacquemin
AudeJacquemin
Group Customer Experience Manager at Lyreco
Kate Kapp
KateKapp
Customer Experience and Journey Leader at Arbex (Kimberly-Clark)
Cecilie Elisabeth Kobbelgaard
CecilieElisabeth Kobbelgaard
Global Customer Journey Manager at Grundfos A/S
Khayyam Lasi
KhayyamLasi
Program Lead, Journey Management at Autodesk
Katrine Ly
KatrineLy
Partner, Journey Management Specialist at DAY21
Caroline Maté
CarolineMaté
Director, Experience Strategy Lead at MetLife
Juan Sebastián Narváez
JuanSebastián Narváez
Head of Journey Management at Banco Pichincha (Ecuador)
Filipe Oliveira
FilipeOliveira
Manager CX Design at FedEx
Martin Palamarz
MartinPalamarz
CCO & Co-founder at TheyDo
Nick Poldermans
NickPoldermans
Head of Brand & CX at Essent NV
Jenni Reijonen
JenniReijonen
CX Lead at LähiTapiola
Bill Staikos
BillStaikos
Advisor and Founder at Be Customer Led
Dan Sullivan
DanSullivan
Director of Journey Management at CHG Healthcare
Jochem van der Veer
Jochemvan der Veer
CEO & Co-founder at TheyDo
Amanda Fuglsang Vejle
AmandaFuglsang Vejle
Business Developer & Journey Manager at IDA (Danish Society of Engineers)
Stefan Wörnle
StefanWörnle
Senior Manager Global Customer Experience at MediaMarktSaturn Retail Group

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