Our Speakers

Daniela Amorim-Reis
DanielaAmorim-Reis
Senior Service Designer at Lloyds Banking Group
Felicity Aston
FelicityAston
Explorer, Scientist, Speaker and Author
Grace de Athayde
Gracede Athayde
Director, UX/UI & Journey Ecosystem at Pfizer Inc
Berri Berto
BerriBerto
Senior Manager, Product Strategy & Journey Management at NCR Voyix
Aljan de Boer
Aljande Boer
Head of Inspiration at Trendsactive
Genevieve Brechel
GenevieveBrechel
Senior Service & Experience Design Consultant, CX Researcher at GB | Genevieve Brechel Consulting
JD Buckley
JDBuckley
VP of CX Strategy and Service Design at Synchrony Financial
Julia Challicom
JuliaChallicom
Customer Strategy Director at Deloitte Digital
Matt Churchill
MattChurchill
Lead Journey Management Strategist at TheyDo
Catherine Collins
CatherineCollins
Founder at Ideas with Moxie
Niels Corsten
NielsCorsten
Sr. Manager CX & Journey Management at Deloitte Digital
Alberto Ferreira
AlbertoFerreira
Experience Design and Insights Lead at Lloyds Banking Group
Marc Fonteijn
MarcFonteijn
Founder at Service Design Show and MC at Beyond the Map
Nick Forward
NickForward
Marketing Manager — Customer Experience Management at FedEx
Stu Hamilton
StuHamilton
Associate Director Service Design at Deloitte Digital
Memie Huang
MemieHuang
Head of Product and Design at TheyDo
Aude Jacquemin
AudeJacquemin
Senior Managing Consultant – Transformation & Change leader at ADIX
Kate Kapp
KateKapp
Associate Director - Global CX & Service Design Strategy at Arbex (Kimberly-Clark)
Amit Kiran
AmitKiran
Principal Journey Management Coach at TheyDo
Keith Kmett
KeithKmett
Lead Journey Management Strategist at TheyDo
Cecilie Elisabeth Kobbelgaard
CecilieElisabeth Kobbelgaard
Global Customer Journey Manager at Grundfos A/S
Khayyam Lasi
KhayyamLasi
Program Lead, Journey Management at Autodesk
Katrine Ly
KatrineLy
Partner, Journey Management Specialist at DAY21
Caroline Maté
CarolineMaté
Director, Experience Strategy Lead at MetLife
Juan Sebastián Narváez
JuanSebastián Narváez
Head of Journey Management at Banco Pichincha (Ecuador)
Filipe Oliveira
FilipeOliveira
Manager CX Design at FedEx
Martin Palamarz
MartinPalamarz
CCO & Co-founder at TheyDo
Lauren Pleydell-Pearce
LaurenPleydell-Pearce
Chief Creative Officer at PwC
Nick Poldermans
NickPoldermans
Head of Brand & CX at Essent NV
Jenni Reijonen
JenniReijonen
CX Lead at LähiTapiola
Bill Staikos
BillStaikos
Advisor and Founder at Be Customer Led
Erika Styles
ErikaStyles
Interim Associate Director of CX Strategy at Kimberly-Clark Professional
Dan Sullivan
DanSullivan
Director of Journey Management at CHG Healthcare
Jochem van der Veer
Jochemvan der Veer
CEO & Co-founder at TheyDo
Amanda Fuglsang Vejle
AmandaFuglsang Vejle
Business Developer & Journey Manager at IDA
Rosanne de Vos
Rosannede Vos
Principal Journey Management Coach at TheyDo
Kirstie Wilson
KirstieWilson
Experience Specialist, Senior Manager
Stefan Wörnle
StefanWörnle
Senior Manager Global Customer Experience at MediaMarktSaturn Retail Group

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