Our Speakers

• Berri Berto

  Berri
  Berto

  Product Strategy and Service Design Lead at NCR Voyix

• Eric Boye

  Eric
  Boye

  Associate Director, Service Design at Kimberly-Clark

• Genevieve Brechel

  Genevieve
  Brechel

  Senior Service & Experience Design Consultant at GB | Genevieve Brechel

• JD Buckley

  JD
  Buckley

  VP of CX Strategy and Service Design at Synchrony Financial

• Julia Challicom

  Julia
  Challicom

  Head of Customer Strategy & Design for Financial Services at Deloitte Digital

• Catherine Collins

  Catherine
  Collins

  Founder at Ideas at Moxie

• Niels Corsten

  Niels
  Corsten

  Sr. Manager CX & Journey Management at Deloitte Digital

• Marc Fonteijn

  Marc
  Fonteijn

  Founder at Service Design Show and MC at Beyond the Map

• Nick Forward

  Nick
  Forward

  Marketing Manager — Customer Experience Management at FedEx

• Stu Hamilton

  Stu
  Hamilton

  Associate Director Service Design at Deloitte Digital

• Memie Huang

  Memie
  Huang

  Head of Design at TheyDo

• Aude Jacquemin

  Aude
  Jacquemin

  Group Customer Experience Manager at Lyreco

• Kate Kapp

  Kate
  Kapp

  Customer Experience and Journey Leader at Arbex (Kimberly-Clark)

• Cecilie Elisabeth Kobbelgaard

  Cecilie
  Elisabeth Kobbelgaard

  Global Customer Journey Manager at Grundfos A/S

• Khayyam Lasi

  Khayyam
  Lasi

  Program Lead, Journey Management at Autodesk

• Katrine Ly

  Katrine
  Ly

  Partner, Journey Management Specialist at DAY21

• Caroline Maté

  Caroline
  Maté

  Director, Experience Strategy Lead at MetLife

• Juan Sebastián Narváez

  Juan
  Sebastián Narváez

  Head of Journey Management at Banco Pichincha (Ecuador)

• Martin Palamarz

  Martin
  Palamarz

  CCO & Co-founder at TheyDo

• Nick Poldermans

  Nick
  Poldermans

  Head of Brand & CX at Essent NV

• Jenni Reijonen

  Jenni
  Reijonen

  CX Lead at LähiTapiola

• Dan Sullivan

  Dan
  Sullivan

  Director of Journey Management at CHG Healthcare

• Jochem van der Veer

  Jochem
  van der Veer

  CEO & co-founder at TheyDo

• Amanda Fuglsang Vejle

  Amanda
  Fuglsang Vejle

  Business Developer & Journey Manager at IDA (Danish Society of Engineers)

• Stefan Wörnle

  Stefan
  Wörnle

  Senior Manager Global Customer Experience at MediaMarktSaturn Retail Group