Caroline Maté

Caroline Maté is a customer experience and strategy leader with a background in business and design strategies. With more than a decade of experience spanning design, technology, research, and strategic transformation, she has helped organizations translate customer insights into actionable business outcomes.

Currently, Caroline leads Experience Strategy within the B2B2C insurance industry, where she focuses on shaping and improving end-to-end customer experiences across complex ecosystems. Her work centers on connecting customer needs with business priorities, driving cross-functional collaboration, and embedding customer-centric practices into the way organizations operate.

Passionate about innovation and organizational change, Caroline has led initiatives that introduce and scale new customer experience capabilities, helping teams move from insight to execution. She specializes in journey management, experience design, and strategic planning, with a focus on creating measurable value for both customers and businesses.

Known for her ability to bridge strategy and execution, Caroline brings a practical, human-centered perspective to solving complex challenges and advancing customer-led transformation at scale.

Caroline lives in Brooklyn with her husband and 2-year-old daughter.