Stu Hamilton
Associate Director Service Design at Deloitte Digital
Stu Hamilton is a customer journey management leader, service designer and CX strategist specialising in helping large organisations turn customer insight into measurable business change. Currently leading journey management capability development within a top UK high street bank, he works with journey teams to embed customer-centric ways of working, define North Star strategies, improve experience measurement and scale journey-led transformation.
With more than 15 years' experience spanning financial services, government, learning and development, and digital transformation, Stu is particularly passionate about bringing people together around customer problems, creating the conditions for collaboration, alignment and action.
A recognised advocate for journey management, Stu established Deloitte's global TheyDo alliance, leads journey management capability development, and regularly coaches teams on how to connect journeys, data, technology and strategy to drive better outcomes for customers and organisations alike.