Bill Staikos

Bill Staikos is an advisor, consultant, speaker, and founder of Be Customer Led—a leading CX consultancy—helping companies stop guessing what customers want, start building around what customers actually do, and deliver real business outcomes. Bill has led Customer Experience at large enterprises including BNY, Credit Suisse, and JPMorgan Chase & Co.; and has advised companies of all sizes from solopreneurs to large, global enterprises such as Apple, Bank of America, T-Mobile, Birdie.ai, PersonaGrata.ai, and TheyDo.