Erika Styles

Erika Knight Styles, Ph.D., CCXP is a customer experience and insights leader who bridges behavioral economics, data, and business strategy to turn customer understanding into measurable impact. As Interim Associate Director of CX Strategy at Kimberly-Clark Professional, she leads strategic efforts to improve customer journeys and drive business performance. Her experience spans Amazon, State Farm, and academia, bringing a distinctive perspective on how organizations translate insights into meaningful change.